Usein kysytyt kysymykset
Täältä löydäty vastauksia yleisimpiin kysymyksiin Solacesta, kuten kuinka palvelua käytetään ja kuinka tietosi suojataan. Näiden vastausten avulla ymmärrät, miten Solace toimii ja kuinka se voi tukea sinua ja perhettäsi.
What is Solace Care?
Solace Care is a digital service for organising important information before a loss and coordinating practical tasks after someone dies. It brings together planning information, personal wishes, checklists and collaboration with people you choose to involve.
Who could find Solace useful?
It can help if you want to organise your own information, plan with a partner, support a parent or handle practical responsibilities after a death. You do not need to be older, have children or own substantial assets to have useful information to organise. Its value depends on your needs and what you already have in place.
Can I use Solace if I already have a will or life insurance?
Yes, if you want a place to organise the practical information around those arrangements, such as where a signed original is kept or whom to contact about a policy. Storing a copy does not make a will legally valid. Insurance cover and claims are determined by your provider; Solace does not assess or pay claims.
Who can access Solace, and how do I sign in?
Access is for adults aged 18 and over. Depending on your country, you may join privately or through an insurer, employer or another partner. If access is provided by a partner, follow its invitation or activation instructions. Check your insurance letter or other partner documents for any required activation code.
What does Solace cost?
The price, included features and access period depend on your country and private or partner offer. Check the current registration offer and your partner documents before paying. If you believe access is included with your insurance or benefits, check those instructions first.
Is Solace available in my country?
The Solace website currently lists Sweden, Finland, Norway, Denmark and the Netherlands. Available features, language support and access routes can differ. Check the offer for your country or contact support@solace.care before registering. A translated resource article does not by itself confirm access to the service.
What should I do first?
Choose one useful action: organise an important document and note where its original is kept, record a wish, or begin a checklist after a loss. You can build on that starting point at your own pace. Return when information changes or the next practical task needs attention.
Can I plan with a parent, partner or someone else?
You can involve trusted people through the sharing and collaboration options available in your account. Ask what help the person wants, agree what to share and respect what they want to keep private. Start with one document or question together.
How can Solace help after someone dies?
A personal checklist and shared overview can help you understand practical next steps, organise information and coordinate tasks with others. Guidance can include documents, insurance contacts and online accounts. The relevant steps depend on the country and circumstances of the death.
How will someone access my planning later?
Check the sharing and beneficiary settings available in your account, and explain your arrangements to the people you choose. Access after a death depends on the applicable verification process, country and plan. Contact support if you need to confirm how your particular arrangement works.
Can my employer or insurer read my documents?
Solace’s application privacy policy says partners cannot see your documents, plans or chats. They may receive account activation or deletion information and non-identifying statistics. Sending claims information, where supported, is a separate choice.
How can I manage my personal data?
The application privacy policy explains how information is used, stored and shared, and how to exercise your data rights. Use the available account controls or contact support@solace.care to ask about access, export or deletion. Retention can depend on the type of information and legal requirements.
What happens when my access ends?
Your continued access depends on your private subscription or partner arrangement. Review the terms and the notice you receive, and contact support to confirm your options for continued access, export or deletion. Check arrangements for anyone you have invited as well.
Why use Solace alongside a general AI assistant?
A general AI assistant can help explain a question. Solace adds a dedicated place for planning information, checklists and collaboration around practical responsibilities. Its value depends on whether you need that organisation and continuity. AI guidance can be incomplete or incorrect, so verify important decisions with the relevant authority or professional.
Does Solace replace professional advice?
No. Solace provides general information and coordination tools. Legal, financial, healthcare or mental health questions may require a qualified professional. Available referrals and additional services depend on your country and partner arrangement.
Do I need to speak to someone to get started?
You can use the platform on your own. If you need help with access or using the service, contact support@solace.care. Your partner or insurance documents may also describe additional support included in your offer.