Contact OVO’s dedicated bereavement team on 0330 175 9683 or use the form on its official page. Explain whether someone will take over the account or the estate still has responsibility for the property. OVO says supply continues unless told otherwise; notifying a death and closing the account are different steps.
Record the point when responsibility changes
Note who is managing the property and the correspondence address.
Keep dated meter readings where they can be safely obtained.
Tell OVO when the property is sold or keys are returned, and request the final statement.
Example handover note: “Keys returned on [date]; electricity reading [reading]; gas reading [reading]; account reference [reference]. Please confirm the closure date and where the final statement will be sent.”
Does an OVO statement mean I must pay the estate’s bill myself?
OVO’s bereavement guidance says its estate statements are normally settled from estate funds and it does not expect the person notifying the death to pay them personally. Ask OVO to clarify any different account arrangement, such as a surviving occupier taking over.
When should I expect the final statement after closure?
OVO says it sends a final statement within four weeks of closing the account. Keep the confirmed closure date and follow up with that reference if it does not arrive.
OVO lists separate contact arrangements for some other products, including Feed-in Tariff and Home Services. An energy-account notification should not be assumed to complete those separate matters. Use the energy-account bereavement route
If another property uses EDF, follow its own bereavement procedure. One supplier’s notification does not close accounts held with another supplier. EDF bereavement: contact and next steps
OVO's official bereavement route
Use the form on OVO's bereavement page or its dedicated number, 0330 175 9683. Check that page for current contact arrangements before sharing documents.
OVO asks for contact information, details of the person taking over the account or handling the estate, and meter readings where available. It describes options including transferring the account, using an “Executors of” account or closing it when responsibility for the property ends.
Tell the team whether someone will remain in the property. OVO says it continues the supply unless instructed otherwise; a death notification is not itself a request to disconnect the home.
Prepare the next conversation around the property
Choose the situation that best fits:
Someone is staying: ask who should hold the account, when the change takes effect and which readings are needed. Make sure the person who will be named understands the arrangement.
The estate still has responsibility for an empty home: ask where statements should go and how usage and standing charges will be handled while the property is being managed.
The property has been sold or returned: have the handover date and final readings available where possible. Ask the team to confirm the closing date and correspondence address.
These are conversation prompts, not instructions to accept a debt or sign on behalf of someone else. If you are unsure about your authority, explain your role and ask what evidence is needed.
Make a meter-reading record
A small record can prevent confusion later:
Date and time of the reading.
Electricity or gas, with each meter identified.
Reading shown and, where appropriate, a clear photograph.
Whether the reading was taken at the death notification, a later visit or handover.
Who supplied it to OVO and any confirmation received.
Only access meters where it is safe and you have permission. If you cannot obtain a reading, tell OVO rather than guessing. Keep photographs private and avoid including unrelated personal documents.
Separate notification, ongoing bills and closure
OVO explains that statements can continue for usage and standing charges while the estate remains responsible for the property. It does not ordinarily expect the person reporting the death to pay personally simply because they made the notification.
Ask who the statement is addressed to and what dates it covers. Pass questions about estate payments to the authorised representative. Keep a disputed or unclear amount on the open-task list until the supplier explains it.
OVO's guidance also distinguishes other services, such as feed-in tariff payments or home services, which may need separate contact. Mention these if they apply; do not assume an energy-account change updates every related arrangement.
A follow-up note you can copy
“I contacted OVO on [date] about [property]. The agreed account arrangement is [details]. Future correspondence should go to [contact]. We still need to provide [items]. The next review date is [date].”
Store this in your own private administration record. Replace the placeholders only where the information is confirmed. Do not include passwords, bank details or identity-document copies in a widely shared checklist.
Common questions: OVO bereavement
Does OVO automatically stop the supply after a death?
Its guidance says supply continues unless otherwise instructed. Confirm the arrangement for your property directly.
What if the home is empty?
Tell OVO who is handling the estate and ask how the account should operate until the estate's responsibility ends.
Do I become responsible for the bill by notifying OVO?
Making the notification alone does not establish personal responsibility. Explain your role and ask for clarification about any bill addressed to you.
Should I take another reading at handover?
Ask OVO what final information it needs and record the handover date and readings when available. Keep the estate's closing account separate from a new occupier's account.
Organise the remaining tasks
See our UK first-steps guide and executor guide for the wider administration.
Use this guide for utility notifications and confirmed handover dates without an account. If you want additional app support, first ask support@solace.care to confirm suitable UK features and access. Once confirmed, you can create an account. For email updates, use the optional newsletter form. Registration does not submit forms or make legal decisions for you; a newsletter subscription is not an app account.
Official source: OVO bereavement
Guidance checked on 20 October 2026. Ask OVO to confirm arrangements for the individual account.
