To tell EDF that an account holder has died, use its official bereavement guidance: email hello@edfenergy.com or call 0333 006 9950. Prepare the person’s name, address and date of death, plus the contact handling their affairs. EDF says a death certificate can follow later if you do not yet have it.
Separate the notification from the property decision
Say whether someone still lives at the property or whether it is empty.
Ask who the account will be addressed to while the estate is being handled.
Keep the notification reference separate from a later account-closure confirmation.
Example enquiry: “I am notifying you of a death at [supply address]. The property is still occupied. Please explain the account arrangements and which documents are needed before any transfer or closure.”
Where do I find EDF’s bereavement postal address?
The official bereavement page linked here directs customers to phone or email. If you need to post documents, ask EDF to confirm the appropriate address and reference first rather than copying an address from an unrelated complaints or business page.
Can I start the notification if the administrator is not yet known?
EDF says to provide the information you have if there is no will and you are unsure who the administrator is. Be clear about your own role and ask what follow-up information will be required.
EDF publishes the current contact route and requested information. Use that route directly; reading this guide or creating an account with Solace Care does not notify EDF. Check EDF’s own contact instructions
If the property may be sold, keep utility arrangements alongside the estate’s property checks and eventual handover record. Selling a probate house: steps and timing
How to notify EDF
EDF's bereavement guidance says you can email hello@edfenergy.com or call 0333 006 9950. Check the official page linked below before sending documents, as contact arrangements can change.
Have the account holder's full name, property address and date of death available, along with contact details for the executor or administrator. EDF asks for a death certificate if available, but says it can be provided later. If responsibility for the estate is not yet clear, explain that and give the information you do have.
Do not put identity documents or account details into a public message or a general family chat. Ask EDF which secure route to use if further evidence is needed.
Decide what the property needs
Notifying a death and ending an energy supply are different decisions. Before asking to close anything, write down whether someone still lives at the property, whether it is empty but needs power, or whether keys have already been handed over.
An occupied home may need the account moved to the appropriate person. An empty home may still need electricity or heating while the estate is being handled. Ask EDF to confirm the correct arrangement rather than assuming a death notification automatically closes the supply.
A short checklist for the conversation
Keep one page beside you:
Property address and account reference, if you have it.
Name of the person who died and date of death.
Your relationship to them and the capacity in which you are contacting EDF.
Name and contact details of the estate's representative, if known.
Whether anyone is staying in the property.
A recent meter reading and the date it was taken, if safely available.
The postal or email address for future correspondence.
You can say: “I am notifying you of a death. I would like to confirm who should manage the account, where correspondence will go and what happens to the supply while the estate is being settled.”
Questions worth asking before you finish
Has the account been marked following the death notification?
Do you need any further documents, and how should they be sent?
Who should receive statements, and has that address been recorded?
What account arrangement applies while the property remains occupied or empty?
What should happen to existing payment arrangements?
What information will you need when the property is sold or returned?
Do not cancel a payment arrangement solely because you have sent a notification. Ask the supplier and the person authorised to administer the estate to confirm the next step. Equally, being the person who makes the call does not by itself establish responsibility for an estate debt.
Keep a simple record
Note the date, contact route, reference number, what was agreed and the next action. Keep any written confirmation. If a new bill arrives, check which period and property it covers before deciding whether it is correct.
If the property changes hands later, record the agreed handover date and final readings where appropriate. Ask how the final statement will be issued. Keep this separate from any new occupier's account.
Common questions: EDF bereavement
Can I contact EDF before I have the death certificate?
EDF says the certificate can be supplied later. Start with the information you have and ask what else is needed.
Does notifying EDF turn off the power?
Do not assume so. Explain the property's circumstances and ask EDF to confirm the supply and account arrangements.
What if I do not know who the executor is?
Explain that responsibility is still being established. Do not describe yourself as the executor unless that is your role.
Can Solace Care notify EDF for me?
This guide provides a preparation checklist and EDF's direct route. It does not promise an EDF notification service or UK-specific platform functionality.
Put this task alongside the rest
Our UK first-steps guide helps separate urgent tasks from those that can wait. Read what an executor does if you need to understand the role before taking action.
Use this guide for outstanding supplier replies and property tasks without an account. If you want additional app support, first ask support@solace.care to confirm suitable UK features and access. Once confirmed, you can create an account. For email updates, use the optional newsletter form. Registration does not submit forms or make legal decisions for you; a newsletter subscription is not an app account.
Official source: EDF bereavement
Contact guidance checked on 20 October 2026. This is practical preparation, not a determination of who is legally responsible for the account.
