Security at Solace Care starts with people. Technology matters — encryption, monitoring, resilient infrastructure — but every secure system is ultimately designed, run and reviewed by human beings, and that is where trust is really built. Team members sign confidentiality agreements and take part in ongoing security and GDPR training, and our policies provide for background checks. Access to systems follows the principle of least privilege, and access rights are reviewed regularly. When the information in question includes wills, insurance details and personal wishes, you deserve to know who and what stands behind the screen. This article explains how Solace Care vets its people, what infrastructure your information runs on, and what happens in the rare event that something goes wrong.
How does Solace Care vet the people behind the platform?
People who work at Solace Care sign a binding confidentiality agreement, and our security policies provide for background checks before access to internal systems is granted. Training is not a one-off onboarding exercise: security awareness and GDPR data-protection training continue throughout employment, because both threats and regulations keep evolving. Day to day, access follows the principle of least privilege — an employee can only reach the systems their specific role genuinely requires, nothing more. Those access rights are reviewed regularly, and actions in sensitive systems are logged, to help answer the question of who did what, and when. This people-first approach also shapes how the product is built: changes are reviewed before release, and any work that touches personal data follows the same principles that govern the live platform — confidentiality by default, and no more access than a task actually needs. Security, in other words, is treated as everyone's job rather than a single department's checklist.
What infrastructure keeps your information safe?
Our hosting partner, Amazon Web Services (AWS), provides resilient, GDPR-compliant infrastructure within the EU. The physical side of security is easy to forget, but it matters just as much as the digital side: the data centres are protected with fire suppression, redundant power, and strict physical access controls, to help protect your information physically as well as digitally. Redundancy is what keeps documents available in practice — if one component fails, another takes over — and that availability matters most at exactly the moment a family needs to reach a will, an insurance policy or a set of instructions without delay.
What happens if a security incident occurs?
No responsible provider claims incidents are impossible; the honest measure is how well a company has prepared for them. If an incident occurs, Solace Care's documented incident-response and IT-continuity plans set out how we work to contain it and recover: isolating the affected part of the system, identifying the cause, and restoring normal service in a controlled way. The aim is to limit downtime and protect the integrity of your data, even during unforeseen events. Continuity planning also covers the unglamorous scenarios — power failures, supplier outages, human error — so that we are prepared for bad weeks as well as good ones.
Why does the human side of security matter in end-of-life planning?
End-of-life planning asks people to write down things they may never have told anyone: wishes, family arrangements, financial details. That information is only worth storing if it is protected by more than marketing language. Certifications and audits verify the processes, but the daily reality of security is made of small human habits — locked screens, reviewed access lists, logged actions, colleagues who ask questions when something looks off. That culture, combined with audited processes and resilient infrastructure, is what turns a promise of safety into something you can reasonably rely on for years, not just at signup.
At Solace Care, we work every day to look after your information carefully. You can read more in our security white paper. For personalised guidance and secure storage, explore the Solace Care app today.
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