When it comes to end-of-life planning, trust is everything. The documents involved — wills, insurance details, personal wishes, family information — are among the most sensitive things a person can store, and they need to stay available to the right people at exactly the right moment. That is why Solace Care is designed from the ground up to protect your information with several layers of security: encryption in transit and at rest, hosting within the European Union, strict access control, and independent security reviews. This article explains in plain language what happens to your data when you store it with Solace Care, who can see it, and how the platform is monitored and audited over time.
How is your data encrypted and stored?
All data stored in Solace Care is encrypted both in transit and at rest using modern encryption and security protocols. Encryption in transit means information travelling between your device and our servers cannot be read if it is intercepted; encryption at rest means the stored files themselves are unreadable without the right keys. Your files are hosted exclusively within the European Union (AWS Frankfurt), which keeps your data under European jurisdiction and supports our approach to GDPR compliance. EU hosting is one part of that approach, not a guarantee on its own. Nothing about this requires action from you — protection is the default, not a setting you must remember to switch on. You can read the details at any time in our privacy policy; it describes what is collected, why, and how it is handled.
Who can access your information?
Within the app, your information is visible only to you and the loved ones you choose to invite. Access works on an invitation basis: you decide who sees what, and access can be granted or withdrawn at any time. This matters in practice, because family situations change, and a person you shared documents with years ago should not keep access forever unless you want them to. Beyond that, authorised Solace Care staff can view data only when necessary to provide technical support or fulfil a legal requirement, and every such action is logged. The service providers that host and run the platform for us process data on our behalf, as described in our privacy policy. Internally, access follows the principle of least privilege, meaning employees can only reach the systems their role genuinely requires.
How is the platform monitored and audited?
Security is not a one-time setup but a continuous process. Our systems are continuously monitored for potential threats, and regular penetration testing — where security professionals deliberately attempt to find weaknesses — checks the platform's defences against real-world attack methods. Recurring security audits and ISO 27001 compliance reviews verify that policies, processes and technical controls meet the standard, helping to keep your information protected as the platform evolves. You can read more in our security white paper. Monitoring, testing and auditing together mean problems are looked for proactively instead of discovered after the fact.
What rights do you keep over your data?
Because Solace Care operates under GDPR, you keep meaningful, enforceable rights over everything you store. You can request a copy of your data, correct information that is wrong, and ask for your data to be deleted, subject to any retention that the law requires. You are never locked in: the information you organise for your family remains yours. If you ever have questions about how something is handled, the privacy policy and our support team are the right first stops — a trustworthy platform should be able to answer data questions specifically rather than vaguely, and we hold ourselves to that.
How do you start organising your documents securely?
Begin with the documents your loved ones would need first: identification details, insurance policies, an overview of accounts, and any written wishes. Upload them to your secure vault, then invite the people who should have access and choose what each person can see. Review the contents once or twice a year, or after major life events such as a move, a marriage or a new insurance policy, so that what your family finds is current rather than historical. For step-by-step guidance and secure digital tools, visit the Solace Care app to learn more.
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